We’re thrilled to help you select that perfect gift and will be available as often as possible to assist you along the way!  Please note that email is the most efficient way to reach us. However, if you would prefer a phone call, include it in your email along with the most convenient time for us to call you back. We check email daily and will do our best to respond within 24 hours on weekdays. Our offices are closed on Sundays and holidays but we do make every effort to check emails periodically throughout this time.

We are always interested in serving you to the best of our ability and welcome any feedback from our customers.  Please do not hesitate to contact Added Accents via telephone at 919.774.5030 or via email at orders@addedaccents.com.  Feel free to email us with any questions regarding ordering, product information, new vendor information, or anything else we can help you with. We are committed to offering our customers exceptional customer service, so please let us know if you need anything! We also encourage our customers to write us a note about your shopping experiences and the products you receive.

What if an item on the site is out of stock?

What is your shipping process like?

What payment options do you accept?

What is your return policy?

Do you offer gift-wrapping?

Do you have a storefront?

Do you have gift certificates available for purchase?

• What if an item on the site is out of stock?

We try to keep our website updated frequently but due to the uniqueness of our product selections, we may carry a very limited supply of a few of our items, or sometimes we experience a greater than anticipated demand for a particular item. If an item is backordered or no longer available, we will contact you to let you know and do whatever we can to get the product to you in a timely manner from our vendor.  We also plan on finding new and exciting products on a regular basis so be sure to check back often!

• What is your shipping process like?

Merchandise that is in stock will ship within 1-2 business days of order via UPS standard ground service (5-7 business days).  Customers have the option to expedite orders with 3-day or overnight shipping for an additional charge.  Orders placed on Friday, Saturday, or Sunday will typically ship the following Monday. If you have specific shipping instructions please call us. We do not offer Saturday delivery at this time, nor can UPS deliver to P.O. boxes.  

Shipping charges are as follows:

Up to $25.00 = $6.00charge
$25.01 to $50.00 = $8.00 charge
$50.01 to $75.00 = $12.00 charge
$75.01 to $100.00 = $16.00 charge
$100.01 & over = $20.00 charge
Add $4.25 for each gift wrap.
For rush delivery, add $15.00 per address

Multiple Shipping Option
If you would like to purchase/send gifts to multiple recipients, please contact us at 919.774.5030 or email us at orders@addedaccents.com  and we will be happy to assist you with your request.

Merchandise that is not in stock and will be drop-shipped by the vendor will be shipped at the vendors carrier of choice, however above shipping charges will apply.

• What payment options do you accept?

We accept Visa, MasterCard, Discover and American Express. These payment options allow us to keep your confidential information safe.

• What is your return policy?

Our goal at Added Accents is to provide our customers with the highest quality merchandise, outstanding customer service and a fabulous shopping experience. Customer satisfaction is extremely important to us and without your feedback we won't know how to improve our products. We hope you enjoy your purchases, but if for any reason you would like to make a return, we ask that you provide us with a reason for your return. 

PLEASE NOTE: Because some of our products are custom designed at the time an order is placed, we ask that you make your selection very carefully as these items are non-returnable unless it is our error. Therefore, we have implemented the following guidelines:

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  • Non-custom | Non-personalized purchases:
    We are very confident that you will be 100% happy with your Added Accents purchase(s). However, if for some reason you are not completely satisfied with your item(s), we will happily accept a return within 14 days from the original postmark date for a full refund, or for a store credit or exchange within 30 days, less the shipping costs.

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  • * If you received free shipping, our shipping and handling costs will be deducted from your refund.  

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  • * Item(s) must be returned to Added Accents in a new, unused condition and be in original packaging with all tags attached, for full credit. If you fail to return your purchase within the allowed time, or if we suspect an item that you have returned has been used, your merchandise will be shipped back to you at your expense.

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  • * Upon receipt of your return, Added Accents will either issue a refund for the purchase price of your item(s) in the original form of payment or ship the item you have selected in exchange.

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  • * Please note that there are no returns, exchanges or credits after 30 days from our ship date. All shipping charges (including the costs of exchanged/replaced items) are the customer’s responsibility and will not be refunded by Added Accents.

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  • * Insurance and tracking are recommended, as we are not responsible for packages lost in transit to our return address.

All sales items and jewelry purchases are FINAL SALE and may not be returned or exchanged.

PLEASE PLEASE NOTE: This policy only applies to items purchased at Added Accents.com.  Items purchased at our downtown Sanford store must be returned within 30 days (with original tags and receipt) for store credit only.

How To Return An Item

1. Email us your request for return at addedaccents@live.com. We will issue you a Receipt Authorization (RA) number. Print this email and include it with your package. Please note that all requests for RA numbers must be online.

2. Ship your merchandise to the following address:

Added Accents.com Online Sales

Added Accents

124 S. Steele Street

Sanford NC  27330

3. All returns must be pre-paid and insured. Added Accents must receive your return within seven days of issuing the Return Authorization number. We recommend that you ship your returned merchandise via insured parcel post, for tracking purposes. In the event that any return packages are lost, stolen, or mishandled, Added Accents is not responsible for reimbursement or compensation.

Added Accents will not accept any packages that are sent COD.

4. Once we receive your returned merchandise, you will receive an email notification. Your return request will be processed within seven business days following receipt of the package. If your return request is approved, unless an exchange is requested, all refunds will be made in the method of original payment. The value of the merchandise plus any applicable tax will be refunded.

If you have any questions, please call us at 919.774.5030 or send email to addedaccents@live.com.   

• Do you offer gift-wrapping?

We offer gift-wrapping on select-shipped items as well as all items purchased within store. There will be an additional charge of $4.95 per item. This includes a Kraft box filled with tissue paper in one of our signature colors (lime green, hot pink, or turquoise unless it is Christmas then it will be Christmas colors) and a gift card all tied with raffia ribbon and sealed with our logo sticker. If you would like to include more than one item per wrapped box, please email us. We will charge a flat rate of $4.95 in this case.

• Do you have a storefront?

Yes. Our physical location is based in downtown Sanford, NC.

• Do you have gift certificates available for purchase?

We do.  To learn more call us at 919-774-5030.